Jason's Weblog: Stay away from Toyota Financial Servicestag:www.jasongarber.com,2005:TypoTypo2007-07-24T04:55:27-07:00Jason Garberurn:uuid:b5577e7d-613f-41e7-9adc-9d4d547341fb2007-07-23T11:22:00-07:002007-07-24T04:55:27-07:00Stay away from Toyota Financial Services<p>Fourteen weeks after Toyota Financial repossessed my car, the whole mess is completely sorted out. They had applied a bad check to the wrong account–mine. They discovered and reversed their error, but had stopped my automatic payments and didn’t bother to restart them or send me a letter telling me about the goof. We only found out when my roommate and landlord were gotten out of bed in the middle of the night by the noise of a tow truck.</p>
<p>The representative I first spoke with said they tried calling after they realized the error but didn’t have a phone number for me (guess that makes it easy to “try”). I gave that person my phone number, and again when I talked with a manager a few days later. In May I sent them a letter saying I still wasn’t sure they had my phone number and I provided it in writing. Then I called in June to make sure they were going to make my automatic payment happen and the representative said, “Mr. Garber, I’m not showing a phone number on file. Would you mind giving that to me?”</p>
<p>They didn’t send me a letter telling me of the problem, either. The manager, Darien, with whom we argued for a long while to get this resolved said, “Sir, we tried calling and we sent you a letter.” I said, “Darien, I didn’t receive any letter. My girlfriend’s mother has been checking every two weeks and she says nothing’s come. Did you send me a letter?” He responded, “No, sir, we didn’t send a letter.”</p>
<p>Toyota eventually did the right thing, but they sure weren’t nice about it. It took them a long time to see that they had made a mistake and then get all the parts of this huge corporation to work together to return the car and clean up my credit history. One division could clean up one credit flag. They had a phone number, but no mailing address. The credit dispute group had to handle the rest of it. They have an address but won’t give their phone number. I still haven’t heard back on my request for a written apology to the five people who were up half the night on Friday, April 13 when the car was towed.</p>
<p>As of today that loan account is closed and it and all my bank accounts have moved to a friendly local bank. The rate is better than Toyota’s, they know me by name, and I know if they were to make a mistake, I’d get a personal visit if I couldn’t be reached. I couldn’t be happier with them.</p><p>Fourteen weeks after Toyota Financial repossessed my car, the whole mess is completely sorted out. They had applied a bad check to the wrong account–mine. They discovered and reversed their error, but had stopped my automatic payments and didn’t bother to restart them or send me a letter telling me about the goof. We only found out when my roommate and landlord were gotten out of bed in the middle of the night by the noise of a tow truck.</p>
<p>The representative I first spoke with said they tried calling after they realized the error but didn’t have a phone number for me (guess that makes it easy to “try”). I gave that person my phone number, and again when I talked with a manager a few days later. In May I sent them a letter saying I still wasn’t sure they had my phone number and I provided it in writing. Then I called in June to make sure they were going to make my automatic payment happen and the representative said, “Mr. Garber, I’m not showing a phone number on file. Would you mind giving that to me?”</p>
<p>They didn’t send me a letter telling me of the problem, either. The manager, Darien, with whom we argued for a long while to get this resolved said, “Sir, we tried calling and we sent you a letter.” I said, “Darien, I didn’t receive any letter. My girlfriend’s mother has been checking every two weeks and she says nothing’s come. Did you send me a letter?” He responded, “No, sir, we didn’t send a letter.”</p>
<p>Toyota eventually did the right thing, but they sure weren’t nice about it. It took them a long time to see that they had made a mistake and then get all the parts of this huge corporation to work together to return the car and clean up my credit history. One division could clean up one credit flag. They had a phone number, but no mailing address. The credit dispute group had to handle the rest of it. They have an address but won’t give their phone number. I still haven’t heard back on my request for a written apology to the five people who were up half the night on Friday, April 13 when the car was towed.</p>
<p>As of today that loan account is closed and it and all my bank accounts have moved to a friendly local bank. The rate is better than Toyota’s, they know me by name, and I know if they were to make a mistake, I’d get a personal visit if I couldn’t be reached. I couldn’t be happier with them.</p>